Quality Mark: Continuous Improvement

All/most institutions...	Some institutions...	Future plans include...
Gathered and analysed mix of quantitative data and qualitative evidence Had not yet set targets but aspired to do so Provided examples of how student feedback had informed future improvements	Had whole student lifecycle evaluation strategy, including theory of change Set targets and monitored performance against these Management information was gathered and analysed across whole student lifecycle	Developing theory of change approach New customer relationship management (CRM) or tracking systems to be fit for purpose and enable future target setting and longitudinal analysis Regular data audits Annual CES surveys Putting systems in place to share information with academic staff (with permission from Care Experienced Students) Building student voice into quality improvement